Pokercard Privacy Policy — How We Keep Your Data Safe

Pokercard collects certain information in order to provide you with our services. This information falls into three categories — what you provide directly, what is generated through your use of the platform, and what we receive from third parties.

This data is collected solely to improve our services, ensure security, and meet legal obligations. Pokercard never collects more information than necessary.

Collected data is used only for specific purposes. Pokercard never sells your information or uses it for advertising.

• Account Management: Used for registration, login verification, password reset, and account security.
• Financial Transaction Processing: Payment information is used to process deposits, withdrawals, and bonus credits.
• KYC Verification: Used to verify identity and prevent fraud and money laundering.
• Customer Support: Your contact information may be used to address complaints and resolve issues.
• Personalized Experience: To provide game suggestions and bonus offers tailored to your preferences.
• Security & Fraud Prevention: To detect suspicious activity and keep your account secure.
• Legal Compliance: To meet the requirements of licensing authorities and government regulators.

Pokercard does not sell your personal information to any third party. However, limited data may be shared in certain specific circumstances.

• Payment Providers: bKash, Nagad, Rocket, and similar services — only the information necessary to complete the transaction.
• KYC Verification Partners: Licensed verification agencies for identity confirmation.
• Legal Authorities: Only the minimum necessary information is shared in response to lawful requests from courts, law enforcement, or regulatory authorities.
• Audit Firms: Licensed auditors verify gaming fairness and financial transparency.

Pokercard uses cookies to keep the website and app running smoothly. Cookies are small files stored on your device that help improve your experience.

• Essential Cookies: Required to maintain login sessions and ensure security — these cannot be disabled.
• Analytics Cookies: Helps identify the most visited pages — no personal data is stored.
• Preference Cookies: Remembers your language, theme, and settings — you can disable this if you prefer.
• Security Cookies: Used to detect and identify fraudulent activity.

You can manage cookies through your browser settings. However, disabling essential cookies may prevent Pokercard from functioning properly.

Pokercard follows the highest industry standards to protect your data, with strict measures in place both technically and organizationally.

• All sensitive data is stored with 256-bit AES encryption.
• All data exchanged between our servers and your browser is protected using TLS 1.3 encryption.
• Multi-factor authentication (MFA) is available for your account.
• Regular security audits and penetration testing.
• Employee access to data is strictly controlled — only authorized personnel with a genuine need can access it.
• In the event of a data breach, affected users will be notified within 72 hours.

Please keep in mind — no one can guarantee 100% security on the internet. That's why it's important to use a strong password and never share it with anyone.

Pokercard does not retain any data longer than necessary. Separate retention periods are defined for different types of information.

• Account Information: For the duration of your active account and 5 years after closure (for legal compliance).
• Financial transaction records: 7 years — in compliance with anti-money laundering laws.
• Gaming history: 5 years — for audit and dispute resolution purposes.
• KYC Documents: 5 years after account closure.
• Communication logs: 2 years — for customer service quality review.
• Analytics Data: Automatically deleted after 13 months.

Every Pokercard user has the following rights over their personal data. To exercise any of these rights, email us at support@pokercard.biz.

Pokercard is strictly for users aged 18 and above. We do not knowingly collect any information from individuals under the age of 18.

If we become aware that we hold personal data belonging to a minor, that account will be immediately suspended and all associated data will be deleted. If a parent or guardian believes their child has registered by mistake, please contact us at support@pokercard.biz.

Pokercard may update this Privacy Policy from time to time — for instance, when new services are introduced, laws change, or security improvements are made.

• For significant changes, advance notice will be sent to your registered email address.
• For minor updates, only the "Last Updated" date at the top of the page will be changed.
• Continued use of Pokercard after any changes takes effect will be considered acceptance of the updated policy.
• Previous versions of the policy will be retained and made available upon request.

If you have any questions, requests, or concerns about your data, feel free to get in touch with us.

Our Data Protection Officer (DPO) directly oversees all privacy-related matters. All requests will be responded to within a maximum of 30 days.